Return & Refund Policy

1. Return & Refund Policy
We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which
returns, replacements, and refunds may be requested.
30-Day Return Request Period
Unless a product is identified as final sale or subject to a different return restriction on its product page, eligible return
requests must be submitted within 30 days of confirmed delivery. Submitting a return request does not automatically
guarantee approval.
To be eligible for a return, the product generally must be:
• In substantially the same condition in which it was received;
• Unused or unworn, except as reasonably necessary to inspect the product;
• Complete with accessories, manuals, components, and original packaging where applicable; and
• Accompanied by proof of purchase.
Some products and suppliers have shorter return periods or additional restrictions. Where disclosed on the product
page or required because of the nature of the product, those product-specific conditions apply.
Return Authorization Required
Do not return an item without contacting us first. To request a return, contact [SUPPORT EMAIL] and provide your
full name, order number, product being returned, reason for the request, and photographs or video when the product is
damaged, defective, incorrect, incomplete, or otherwise materially different from what was ordered.
If approved, we will provide return instructions and, when applicable, an authorized return label. Products sent to an
unauthorized address or returned using an unauthorized shipping method may not qualify for reimbursement.
Do not return products to the address printed on the original shipping package unless we specifically instruct
you to do so. Products may ship directly from third-party fulfillment partners and suppliers, and the correct return
destination can differ from the original shipping location.
Damaged, Defective, Incorrect or Missing Products
Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or materially
different from what you ordered, contact us as soon as possible. For the fastest resolution, we strongly recommend
reporting these issues within 7 days of delivery and including clear photographs or video showing the problem,
packaging, and shipping label where applicable.
After verification, we may provide an appropriate remedy such as a replacement, refund, partial refund, or other
resolution as permitted by applicable law and the circumstances of the order.
Change-of-Mind Returns
When an eligible return is requested because the customer changed their mind, ordered the wrong item, no longer
wants the product, or for another reason not caused by our error or a verified defect, the customer may be responsible
for return shipping costs. Original shipping charges and expedited shipping charges, if any, are generally
non-refundable except where required by law or where the return resulted from our error.
Non-Returnable Products
Subject to applicable law, certain products may not be eligible for change-of-mind returns, including:
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• Personalized or customized products;
• Gift cards;
• Digital products;
• Personal-care or hygiene products that have been opened or used;
• Products designated as final sale;
• Products damaged through misuse, abuse, improper installation, modification, accident, or ordinary wear and tear;
and
• Other products identified as non-returnable on the applicable product page.
This provision does not eliminate rights you may have under applicable law for products that arrive damaged,
defective, incorrect, or materially not as described.
Incorrect Address / Failed Delivery
Customers are responsible for providing complete and accurate shipping information. Please contact us immediately if
you discover an address error. Once an order has entered fulfillment or shipped, we cannot guarantee that an address
can be changed or the shipment intercepted.
If an order is returned, lost, or undeliverable because the customer supplied an incorrect or incomplete address,
refused delivery, or failed to collect the shipment, additional shipping charges or other reasonable costs may apply to
reshipment or refund calculations where permitted by law.
Unauthorized Returns
Please do not independently mail products back to the manufacturer, supplier, warehouse, address appearing on the
package, or another location. Returns must follow the instructions we provide. We are not responsible for merchandise
sent to an incorrect or unauthorized return destination to the extent permitted by applicable law.
Refund Processing
Once an eligible returned product is received and/or the claim has been approved, we will notify you of the outcome.
Approved refunds are normally issued to the original payment method. After we issue a refund, your bank or card
issuer may require additional time to post the credit to your account.
Order Cancellations
We begin processing orders quickly. Cancellation requests should be submitted as soon as possible. We cannot
guarantee cancellation after an order has entered processing, been submitted to a fulfillment partner, or shipped. If
cancellation is no longer possible, the applicable return procedure may be available after delivery.